Toronto Corrective Chiropractic — Privacy Policy

Last updated: NOVEMBER 24, 2025

Toronto Corrective Chiropractic (“we,” “our,” “TCC,” or “the Clinic”) is committed to protecting the privacy, confidentiality, and security of all personal information and personal health information collected from patients, website visitors, and users of our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or receiving services from our clinic, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect personal information such as:

Name
Email address
Phone number
Mailing address
Appointment preferences
Payment information (if applicable)
Communication preferences

This information is usually collected when you:

Contact us through our website
Book an appointment
Sign up for emails or newsletters
Ask a question or submit a form

B. Personal Health Information (PHI)

As a healthcare clinic, we may collect personal health information including:

Medical history
Symptoms and treatment plans
Diagnostic findings
Imaging reports (if provided)
Healthcare provider notes
Insurance information
Referrals or records from other professionals

This information is necessary to provide safe and effective chiropractic, ergonomic, and related healthcare services.

C. Website & Analytics Information

When you visit our website, we may automatically collect:

IP address
Device type
Browser type
Pages visited
Referral sources
Time spent on pages
Interactions with forms or buttons

This is collected through:

Google Analytics / GA4
Google Tag Manager
Cookies
Pixel tags
Contact forms

This data helps us improve the performance, security, and user experience of our website.

2. How We Use Your Information

We may use personal and health information to:

Provide chiropractic, ergonomic, and wellness services
Book, confirm, or modify appointments
Communicate with you regarding treatments or clinic updates
Respond to inquiries
Process payments or insurance claims
Comply with legal and regulatory requirements
Improve website functionality and content
Send optional newsletters or educational resources (with your consent)

We do not use your personal health information for marketing purposes.

3. Consent

We obtain consent before:

Collecting personal or health information
Using it for a new purpose
Disclosing it to third parties unless permitted by law

Consent may be implied (e.g., booking an appointment) or express (e.g., signing a consent form).

You may withdraw consent at any time unless restricted by law or pending clinical obligations.

4. How We Store and Protect Information

We take reasonable administrative, technical, and physical safeguards to protect your information, including:

Encrypted practice management systems (e.g., JaneApp)
Password-protected computers and devices
Firewalls and secure servers
Staff privacy training
Limited access based on role
Secure disposal of documents

While we maintain strong security measures, no system is 100% secure.

5. Disclosure of Information

We may disclose information:

With your consent, such as:

To another healthcare provider
For insurance claims or legal purposes

Without your consent, only when permitted by law, such as:

Mandatory reporting obligations
Court orders
Regulatory audits
Risk of harm situations

We never sell or trade personal information.

6. Third-Party Service Providers

We use trusted third-party providers to support our operations, including:

JaneApp (appointment & PHI management)
Email service providers
Secure payment processors
Cloud-based analytics tools (Google Analytics, Tag Manager)
Website hosting providers

These providers may store data outside Canada but are required to maintain privacy and security equivalent to PHIPA/PIPEDA standards.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve user experience
Track performance metrics
Understand how visitors use our site
Support advertising or remarketing campaigns (if applicable)

You may manage cookie preferences in your browser settings.

8. Email Communications

If you subscribe to our newsletter or request information, we may send:

Clinic news
Educational content
Ergonomic or health tips
Appointment reminders

You may unsubscribe at any time using the link in any email.

We never send personal health information by unencrypted email.

9. Access to Your Information

You have the right to:

Access your health record
Request corrections to inaccurate information
Request a copy of your records
Withdraw consent (with limitations)

To make a request, contact us using the information below.

10. Retention of Information

We keep personal health records for the time period required by Ontario law:

At least 10 years from the last patient encounter
10 years after a minor turns 18

After this period, information is securely destroyed.

11. Links to External Websites

Our website may contain links to third-party websites (e.g., booking software, educational resources).
We are not responsible for the privacy practices of those websites.

12. Updates to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests related to privacy, please contact:

Toronto Corrective Chiropractic
Address: 890 Yonge Street, Suite 7, Toronto, ON
Email: admin@torontocorrectivechiropractic.com
Phone: (416) 920-7275

Privacy Policy